What information we collect
Information we collect about you
We collect information about you, which may include personal information, as you use our web site and through our third-party internet service provider and other business partners we may use. Personal information is information which is not public and includes data which could be used to identify you personally, for example your name and address, email address and login details or information we may use to create a marketing profile derived from your preferences when visiting our web site and information that you provide during registration and/or by using our services.We may also collect other information, which does not reveal your identity as an individual. Examples of other information include information about your device and browser of choice and your location, information captured by the log file held on the server, information collected by cookies and other technologies, aggregated statistical information on demographics based on information provided to us by you.
We use and keep records of information for the following purposes:• To create and manage your account with us. • To confirm your identity. • To process orders for transfer of funds and other services that you request from us. • To personalize your online experience to suit your preferences. • To collect data for marketing and advertising purposes as well as general statistics on volume of visitors and the pages they visit.
We keep records when you submit enquiries or comments to us or contact us. We collect personal information from you when you enter any competitions or prize draws or other promotional activity through our service. These records may be online or on paper and are maintained for a certain period of time in accordance with the laws concerning proper record-keeping and for allowing access to individual customers to information stored about them. We do not share this information with any third party without your permission unless the law requires us to do so.
Provision of third party information to Masari – in the event that you provide us with information about a third party to open an account for them, we assume you have his or her authority to do so.
We might also collect information about you from other sources, for example, credit reference agencies, fraud prevention agencies and business directories or other commercially or publicly available sources.
Masari Payment Services Limited and its website are not structured to attract children and it is a condition of the use of our services that a user be aged 18 or over. Accordingly we do not intend to collect personal information from anyone we know to be under 18 years of age.
How we use your information
We use your personal information in order to provide you with information and services you request from us and to give you an enhanced interactive experience as you use our online services.
We may use service companies to help fill your order. We will only provide the information they need to deliver the service, and they may not use that information for any other purpose.
We do not share your personal information with anyone for promotional or marketing use without your consent.
We combine information about you and we also combine that information with that of others in a way that does not identify you personally in order to understand how our services are used and to help us improve these and develop new products and services.
Disclosure of your information
We may disclose your personal information to a sister company. By providing personal information to Masari you are deemed to consent to your personal information being shared with companies in our group of companies. In the event that Masari or the assets of the company Masari are acquired by a third party or parties these parties will acquire also the information. We will also disclose information held by us f we believe that it is necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Masari’s rights or property.
Information we collect when you use our web-site
Third Party web sites
How long do we keep a record of your information?
We will hold the your information (either in electronic or other format) for as long as is necessary in order to provide you with the Masari service you have requested and information about those services, to deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.
Viewing your personal information
As a customer, you have the right to view the personal information we collect about you. This means that you can send us a request to find out what personal information has been stored and for what purposes it is being used.
A request from a user to have a copy of the personal data held by Masari about them must be provided FREE OF CHARGE so I need to remove the reference to an administration fee.
We can add which personal information we collect from each user.
Correcting your personal information
As a customer, you have the right to correct or update your personal information. Please contact us to check what data we hold and if it needs to be changed. You also have the option through “My Account” on the web-site to view and edit your personal information online. To prevent access by unauthorized third parties to your account, each personal profile is accessed by logging on with your unique user name and password. Please keep your password safe and do not share it with anyone.
Security and Data Retention
The security of your personal information is important to us. Our data processing technologies are professionally hosted by a company that specialises in hosting solutions. When you provide sensitive information to us, we encrypt the transmission of that information using secure socket layer (SSL) technology. As a company we have technical and administrative measures in place to protect personal information under our control. However, no transmission of data over the internet or data storage mechanism is guaranteed 100% secure. If you have any concern or any reason to think that your account with us is not secure, please do contact us for assistance.
We follow generally-accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. I think that we do not have to add this to the website because this mean that we are not secure.
Changes to this policy
We may contact you by email, SMS, phone and other ways only if you give us the information required to do so and do not advise us that you do not want to be contacted in these ways. You can tell us at any time that you do not want to be contacted by any these means, by emailing us at [email protected]
You can contact us for more information on any aspect of our web site or its contents by using the contact information on our website or send us an email to [email protected]