• Privacy Policy

Privacy Policy


This Privacy Policy describes how we handle personal information on our web site and your choices concerning the collection, storage and use of such information and what to do if you want to access the information stored about you and update it or ask to have it removed. This Privacy Policy refers to personal information collected by users of the Masari Payment Services Ltd web site at www.masaripayments.com and we use the terms ‘Masari’ and ‘we’ to mean this particular web site and the company Masari Payment Services Ltd. By “you” and “your” we refer to individuals who are users of our web site and our company services including both online and ofline and non-electronic means.

What information we collect

  1. Information we collect about you

    We collect information about you, which may include personal information, as you use our web site and through our third-party internet service provider and other business partners we may use. Personal information is information which is not public and includes data which could be used to identify you personally, for example your name and address, email address and login details or information we may use to create a marketing profile derived from your preferences when visiting our web site and information that you provide during registration and/or by using our services.We may also collect other information, which does not reveal your identity as an individual. Examples of other information include information about your device and browser of choice and your location, information captured by the log file held on the server, information collected by cookies and other technologies, aggregated statistical information on demographics based on information provided to us by you.

    We use and keep records of information for the following purposes:

    • To create and manage your account with us. • To confirm your identity. • To process orders for transfer of funds and other services that you request from us. • To personalize your online experience to suit your preferences. • To collect data for marketing and advertising purposes as well as general statistics on volume of visitors and the pages they visit.

    Our web site uses applications to record automatically certain data using cookies and similar technologies. This information is used to ensure the proper functioning of our web site and to customize the content for you. Some information is collected automatically by your choice of browser and by your device, such as what kind of device you are using, the manufacturer and model, your language preference, your choice of internet browser and internet service provider. You can find out more about this in our Cookie Policy.

    We keep records when you submit enquiries or comments to us or contact us. We collect personal information from you when you enter any competitions or prize draws or other promotional activity through our service. These records may be online or on paper and are maintained for a certain period of time in accordance with the laws concerning proper record-keeping and for allowing access to individual customers to information stored about them. We do not share this information with any third party without your permission unless the law requires us to do so.

    Provision of third party information to Masari – in the event that you provide us with information about a third party to open an account for them, we assume you have his or her authority to do so.

    We might also collect information about you from other sources, for example, credit reference agencies, fraud prevention agencies and business directories or other commercially or publicly available sources.

    Masari Payment Services Limited and its website are not structured to attract children and it is a condition of the use of our services that a user be aged 18 or over. Accordingly we do not intend to collect personal information from anyone we know to be under 18 years of age.

  2. How we use your information

    We use your personal information in order to provide you with information and services you request from us and to give you an enhanced interactive experience as you use our online services.

    We may use service companies to help fill your order. We will only provide the information they need to deliver the service, and they may not use that information for any other purpose.

    We do not share your personal information with anyone for promotional or marketing use without your consent.

    We combine information about you and we also combine that information with that of others in a way that does not identify you personally in order to understand how our services are used and to help us improve these and develop new products and services.

  3. Disclosure of your information

    We may disclose your personal information to a sister company. By providing personal information to Masari you are deemed to consent to your personal information being shared with companies in our group of companies. In the event that Masari or the assets of the company Masari are acquired by a third party or parties these parties will acquire also the information. We will also disclose information held by us f we believe that it is necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Masari’s rights or property.

  4. Information we collect when you use our web-site

    Our web site uses cookies and similar electronic means to deliver a more personalised service including storing your preferences, helping you find things more quickly, displaying advertisements which we believe will be of interest based on your recent searches and to let you log-in more quickly. "Persistent cookies" are used so when you visit our web site we recognise you as an existing user. We also use "session" cookies, which identify particular visits to the site(s) and usually expire once you close your browser.

    You may refuse to accept these cookies by changing your browser settings to refuse cookies. Please refer to our Cookie Policy for guidance on how to manage your cookies. By selecting the option not to use cookies you may limit the functionality of our web site.

  5. Third Party web sites

    We may have links on our web site to third party web sites. We are not responsible for the content of third party web sites or their privacy practices and you should check their privacy policy before providing them with any personal information. We may use social media features on our web site, such as a Share widget or the Facebook Like button. Such features may collect certain information such as your IP address and the web page you were on when you selected the feature. Features like these are subject to the privacy policy of the company providing them.

  6. How long do we keep a record of your information?

    We will hold the your information (either in electronic or other format) for as long as is necessary in order to provide you with the Masari service you have requested and information about those services, to deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.

  7. Viewing your personal information

    As a customer, you have the right to view the personal information we collect about you. This means that you can send us a request to find out what personal information has been stored and for what purposes it is being used.

    A request to view your information can be submitted by email to [email protected],or by fax or ordinary mail to Contact Us.

    A request from a user to have a copy of the personal data held by Masari about them must be provided FREE OF CHARGE so I need to remove the reference to an administration fee.

    We can add which personal information we collect from each user.

  8. Correcting your personal information

    As a customer, you have the right to correct or update your personal information. Please contact us to check what data we hold and if it needs to be changed. You also have the option through “My Account” on the web-site to view and edit your personal information online. To prevent access by unauthorized third parties to your account, each personal profile is accessed by logging on with your unique user name and password. Please keep your password safe and do not share it with anyone.

  9. Security and Data Retention

    The security of your personal information is important to us. Our data processing technologies are professionally hosted by a company that specialises in hosting solutions. When you provide sensitive information to us, we encrypt the transmission of that information using secure socket layer (SSL) technology. As a company we have technical and administrative measures in place to protect personal information under our control. However, no transmission of data over the internet or data storage mechanism is guaranteed 100% secure. If you have any concern or any reason to think that your account with us is not secure, please do contact us for assistance.

    We follow generally-accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. I think that we do not have to add this to the website because this mean that we are not secure.

  10. Changes to this policy

    Any changes we make to our privacy policy in the future will be posted on this page and will be effective immediately on posting. Where appropriate we will notify you by email.We review our policies on a regular basis to ensure they are up to date. This policy was last reviewed on 30th December 2021

  11. Contacting you

    We may contact you by email, SMS, phone and other ways only if you give us the information required to do so and do not advise us that you do not want to be contacted in these ways. You can tell us at any time that you do not want to be contacted by any these means, by emailing us at [email protected]

  12. Contact us

    You can contact us for more information on any aspect of our web site or its contents by using the contact information on our website or send us an email to [email protected]

  13. Law

    Masari is regulated by the Central Bank of Cyprus and our privacy policy is governed by the law of the Republic of Cyprus, a member state of the European Union.